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 FAQ

How can I apply for a job in Abu Dhabi Sewerage Services Company?

Login to ADSSC Official Website: www.adssc.ae and follow below steps:

  • 1. Select e-services
  • 2. Select submit your CV option
  • 3. choose Register Option
  • 4. complete data and submit the CV

What is Abu Dhabi sewerage services company IBAN?

First Abu Dhabi Bank: AE 750350000000157508057

In spite of renew the Commercial License, still getting that its Expired on CMA?

Kindly follow up the instruction to solve the problem of commercial license date message after renew:
  • 1. press on company name on the above right site of the screen and choose company profile
  • 2. choose new date
  • 3. submit/update file

How to apply for Work internship for university?

An official letter from the university Addressed to Abu Dhabi sewerage services company detailing the students’ information (Name, Specialty), time period of the internship and attaching all required documentations about the internship sent to workplacement@adssc.ae
 
The student will be contacted to complete all other administration procedures.

Is there a Voluntary work at Abu Dhabi sewerage Services Company?

Voluntary work at Abu Dhabi sewerage Services Company is not available.

Request for cleaning sewerage house connection?

As per Abu Dhabi Sewerage services company procedures and policies, cleaning for private sewerage house connection is not within ADSSC scope of work as it is under owner responsibility.

What are the requirements for the services provided by Abu Dhabi Sewerage Services Company?

Kindly visit Abu Dhabi Sewerage services company website to access to the provided services and the required documents for each service in the services guide.

www.adssc.ae

Then login to the services guide

https://www.adssc.ae/ar-ae/Customer%20Service/Pages/Service-Applications.aspx

What is the Tax Number of Abu Dhabi Sewerage services company?

TRN:

100275993200003

What is an (underground septic tank)? And what are the conditions to provide it?

A ground septic tank is a solid concrete tank (impermeable), solid brick, fiberglass, or any other material resistant to leakage or corrosion. It is designed and implemented according to specific technical specifications and standards that have been specified by ADSSC. The ground septic tank is not connected to any of the Abu Dhabi Sewerage Services network, so the tank is built and emptied by the customer.

What are the specifications of the Grease trap?

 
To view the technical specifications of the Grease trap approved by Abu Dhabi Sewerage Services Company.

Is it possible to connect the farm's internal sewage network to the external/main sewage network?

The internal sewage network of farms is not allowed to be connected to the external sewage network if a sewage network is not available. Still, if the customer wants to build the internal sewage network for the farms, it is recommended to make a septic tank within the boundaries of the plot, and It is discharged through tanks.

Discharge service is provided at the owner's expense, as the Abu Dhabi Sewerage Services Company does not provide this service.

Is it possible to replace or maintain the manhole covers within the plot boundary?

The manhole covers within the boundary of the plot cannot be replaced or maintained. However, customers can replace/maintain manhole covers through specialized building contractors at his own expense.

Where can I get treated wastewater to reuse for irrigation?

You can get this service from Abu Dhabi Distribution Company or Al Ain Distribution Company as this service is not available at Abu Dhabi Sewerage Services Company.

How do I schedule for video call appointment via remote communication?

You can get video call appointment via remote communication by setting an appointment in Clearance Management System application via the following link:

https://eservices.adssc.ae/CMA/common/home/Appointment.pdf

Does Abu Dhabi Sewerage Services Company clean the manholes from tree roots?

Abu Dhabi Sewerage Services Company does not provide cleaning manholes from roots of the trees. This is under owner responsibilities.

What are the procedures for paying inspection fines in case of not cleaning the grease trap/ discharging grease inside the sewerage network?

The violation is paid when taking any action in the Department of Economic Development in the event of renewal, amendment, or cancellation of the license in the form of fees.

Is Pest and Rodent control among the services provided by Abu Dhabi Sewerage Services Company?

Pest and Rodent control is within ADSSC Scope or services. It is part of Abu Dhabi Waste Management Center (Tadweer) scope and services.

Is sewage waste "organic fertilizer" sold after it is recycled?

Please be inform that all sewage wastes are not for sale, but they are buried in private areas in cooperation with Abu Dhabi Waste Management Center (Tadweer).

Do you have complain, suggestions or compliment?

When to file a complaint

 

If you've had a bad experience, where we haven't dealt with things how you would like or our service standards haven't met your needs, we want to hear from you. Contact us straight away to discuss how we can put things right.

We Recognize the Satisfaction and Happiness of our customers is KEY to our Success

 

We work hard to deepen our relation with our customers, and we always aim to find an agreeable solution to customer complaints and in most cases we do.

Unresolved Issues

In the unusual event that we cannot reach an agreement that you are satisfied with, you have the right to refer the complaint to the Department of Energy (DoE). You can contact DoE's Consumer Protection Section: by email at  customercare@doe.gov.ae; or by telephone to (02) 2070666.

For more details on Complaint Escalation procedures; kindly visit DOE's website www.doe.gov.ae