Customers Care and Happiness

FAQ

What is Abu Dhabi sewerage services company IBAN?

First Abu Dhabi Bank: AE 750350000000157508057

What is Abu Dhabi Sewerage services company Tax Number ?

TRN: 100275993200003

Does ADSSC provide treated wastewater for irrigation purposes ?

The provision of treated wastewater for irrigation purposes is not included in the list of services provided by the company.

Is sewerage waste "organic fertilizer" sold after it is recycled?

Please note that sewage wastes is not for sale.

What is the procedure required to Update the trade license details in the clearance system (CMA)?

Follow below steps to update the trade license details in the clearance system (CMA):

•Step 1: click on company names at the top right site of the screen and choose company profile.

•Step 2: Select new date

•Step 3: Submit updated file

•Step 4: Click on Manage Company from the user menu (refer to Figure no. 1).

•Step 5: Update the company details. Specifically, the highlighted information, add company trade license as Attachment and click on Update (Refer to Figure no.2).

Does ADSSC provides Internal sewerage network cleaning service for private facilities and houses?

Sewerage network cleaning service (manholes cleaning, pipe maintenance, replacement of manholes covers) for private facilities and homes is not part of ADSS Scope of services as it comes under landlords/house owner responsibility as stated in the procedures and policies of Abu Dhabi Sewerage Services Company.

What are ADSSC services requirements ?

Please visit Abu Dhabi Sewerage Services Company website and view Services Catalogue and services details and required documents.

Services link: https://www.adssc.ae/ar-ae/Customer%20Service/Pages/Service-Applications.aspx

What is meant by (underground septic tank)? And How it can be used?

An underground septic tank is a solid concrete tank (impermeable), solid brick, fiberglass, or any other material resistant to leakage or corrosion. It is designed and implemented according to the specifications and standards of ADSSC. It is used to collect wastewater generated within premises when the customer is not connected to any of the Abu Dhabi Sewerage Services networks and the customer is responsible to build, maintain the tank and safely dispose the wastewater collected.

What are the specifications of a Grease trap?

To view the technical specifications of a Grease trap approved by Abu Dhabi Sewerage Services Company; kindly check the following link : https://adssc.ae/en-us/_layouts/15/basic/index.html

Is Pest and Rodent control among the services provided by Abu Dhabi Sewerage Services Company?

The pest and rodent control service is not included in the list of services provided by the company.

What are the procedures for paying inspection fines , for not cleaning the grease trap or grease discharge inside the sewerage network?

Customers can pay inspection violations (Grease traps/Grease dump) via the Department of Economic Development channels.

Does Abu Dhabi Sewerage Services Company dispose/ remove tree roots from manholes?

The disposal of Tree roots from manholes is not included in the list of services provided by the company

What is customer care service ?

It is a service dedicated for receiving and following up on customers requests (service request, inquiry, suggestions, compliments/praise and complaints) through ADSSC channels as follow:

•Abudhabi Government Call Center : 800555

•Instagram: Adssc_ad

•Twitter: Adssc_ad

•Facebook: Adssc.ad

•What's up: (02)8180000

• Web chat through our website: www.adssc.ae

• E-mail: care@adssc.ae

How to apply for a job ?

To apply for a job, please register at the following link:

https://erpcs.adssc.ae/OA_HTML/RF.jsp?function_id =14296&resp_id=23350&resp_appl_id=800&security_group_id=0&lang_code=US&oas =ntDljlDuXX0oJ80HNLtulg..&params=SnQL4QFW6-2IRm.pDNOuKX-b.L0S6swXnvaoeZDkuopKAMxoCbNzbh6EcJXYwqVv

What are the procedures to apply for practical training for university/ colleges and institutes students?

An official letter from the university addressed to Abu Dhabi sewerage services company with detailing the students' information (Name, Major), the duration of the internship and attaching all required documentations regarding the internship to be sent to workplacement@adssc.ae

The student will then be contacted to complete all necessary administrative procedures.

How can I track the status of an application?

What are the procedures to following up on your service requests ? To follow up on the status of your application, please refer back to the same system or platform previously used to apply for the service.

To Track your application and services status, refer to the same system or platform previously used.

NOC : https://noc.dmt.gov.ae/ For technical support, please contact Abu Dhabi Government Contact Center 800555 and choose Abu Dhabi Municipality

MePS: https://meps.dmt.gov.ae/ For technical support, please contact Abu Dhabi Government Contact Center 800555 and choose Abu Dhabi Municipality

CMA: https://eservices.adssc.ae/CMA/common/home/login.aspx For technical support, please contact Abu Dhabi Government Contact Center 800555 and choose Abu Dhabi Sewerage Services Company

Also, you can approach via the following channels:

WhatsApp: 028180000

Live Chat www.adssc.ae

Email: care@adssc.ae

AD Gov. Call Center: 800555

What are the procedure to update : License name / Commercial activity / Change of Location / Issuance / Cancellation / Amend / Renew

All commercial licenses (Restaurants, Cafes and Car Wash /Laundry Services) are issued and updated through a joint platform between Abu Dhabi Sewerage Services Company and the Department of Economic Development.
Note: This procedure does not include commercial registration (suppliers).

Does ADSSC provides Grease Traps maintenance?

The commercial license holder is responsible to ensure the cleanliness and maintenance of Grease Traps in a commercial establishments. Please review the list of Abu Dhabi Sewerage Services Company guidelines and requirements to maintain a clean grease traps.

What commercial activities requires inspection from inspect ? / what commercial activities fall under the category of low risk trade effluent ?

Currently, ADSSC inspect three categories related to commercial Category: Restaurants, Cafes, Car Wash and Laundry Services.

How to obtain a Commercial License Approval from ADSSC ?

What is the period for obtaining the approval of the Abu Dhabi Sewerage Services Company on commercial licenses?
If the license requires obtaining the approval of the Abu Dhabi Sewerage Services Company in the economic development system, it will be obtained within two working days

Most commercial licenses fall under the immediate license “Priority Services”, that does not require approvals from the Department of Economic Development, with the exceptional requests to amend commercial activities.

How long does it take to obtain a commercial license approval from ADSSC ?

All commercial/trade licenses activities are processed through the Department of Economic Development. ADSSC will be electronically notified and ADSSC inspection team will contact the customer for site inspection and upon a successful completion of the inspection, the license shall be electronically processed through ADSSC - DED integrated system.

Does ADSSC provide a list of approved contractors / consultants?

The responsibility for selecting and assigning a contractor/consultant falls within the scope of responsibility of the client/owner

Does ADSSC provide sewer maintenance for Commercial Buildings?

ADSSC does not provide sewer maintenance to a commercial buildings rather, it falls under the jurisdiction and responsibility of the building owner.

How can I register as a vendor or a supplier?

To register as a vendor or supplier, Log in to Company Registration (adssc.ae)

Note: The registration service is available for suppliers within the UAE

Does ADSSC provide sewer maintenance services for randomly divided houses

ADSSC does not provide sewer maintenance service inside randomly divided house , it’s the owners responsibility due to the nature of the internal extensions within the house which doesn’t comply with the standards and specifications ADSSC .

Does ADSSC provide a maintenance/modification/repair services for the internal sewage network for homes?

Internal sewage network maintenance /modification/repair is the responsibility of the home/property owner.

Can the ADSSC logo be used in transactions and correspondences with other companies?

The ADSSC logo is a private and exclusive property and its rights are reserved to the company only and may not be used for transactions and correspondences with other companies, violating these laws exposes the user to legal accountability.

How the sewage plan is approved?

According to the current ADSSC procedures, the sewage drawing of internal plots are approved based on a review of the connection of the last sewerage manhole for the plot and the external sewerage network, while ensuring that there are no observations or technical issues with the plot's internal network connection.

*Note: Abu Dhabi Sewerage Services Company is not responsible for approving the internal sewage network for plots, as its responsible to approve the connection of the last sewerage manhole for the plot to the external sewerage network according to the followed procedures (ADSSC Shall not be held responsible in the context “internal sewage system” for plots as this is the responsibility of the plot owner).

What is the procedure to be followed if the customer wishes to change the sewage network system of their plot?

Modifying or changing the sewage network system of the plot is the sole responsibility of plot's owner. ADSSC shall not be held responsible or liable If the plot owner wants to change the sewage network system from the manhole system to the clean-out system.

Customer (the applicant/plot owner) shall:

Resubmit a request to approve sewage drawing for the plot under the owner's responsibility for implementing the new system, and construct sewage manhole connecting to the external sewage network (as per the company's procedures) by applying in the municipal electronic permitting system (MePS).

A letter of Undertaking by the customer/plot owner (due to the absence of approved specifications for the system that can aid in verifying the system's technical aspects is free from any observations / technical impacts that may result from connecting the internal network to the last manhole) with the requirement to construct a sewage manhole connecting to the external sewage network (As per the procedures followed in the company).

* The Clean-Out system (the American system) is a new system that lacks detailed specifications and descriptions as it is not part of the company's scope.

Where can I find more information about Trade Effluent Regulations?

For additional information about the Trade Effluent Control Regulations, please visit the DOE official website via this link

Trade-Effluent-Control-Regulations-2022.pdf (doe.gov.ae)

How can I report a technical issue in TAMM application when applying for a service related to Abu Dhabi sewerage service company?

Shake the phone to report any technical issues encountered by the customer when applying for services via the TAMM application, or send an e-mail to the Abu Dhabi Government Contact Center at contact@tamm.abudhabi

Attach (a copy of the report, a copy of Emirates ID on both sides, and your full name)