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ADSSC01 : Non-objection Certificates for the Commercial License

                  ADSSC01-1: No Objection for Issuing a Commercial Licensing

Service Description

Through this service, commercial facility can obtain No Objection for Licensing Restaurants and Cafes, Licensing Laundry Services and for Licensing Vehicle-Washes of below listed activities:
- Restaurant - Snack Selling (Cafeteria) - Fast Food Restaurant - Sandwiches And Pastries Preparing And Selling - Party Banquet Preparation Kitchen - Sandwiches And Pastries Preparing - Fish And Marine Animals Toasting And Frying - Coal Barbeque (Safari) - Confectioneries And Traditional Sweets - Ready-Made Food Catering Contracts (Meal Preparation) - Retail Sale Of Bread And Bakeries Products - Wholesale Of Bread And Bakeries Products Trading - Clothes Washing Curtains, Sheets and Blankets Cleaning - Carpets Washing and Cleaning -Vehicles Washing and Lubricating (Station) . After ensuring that the requirements of Abu Dhabi sewerage Services are met.

Services Channels

Service Times

7/24

Period

2 working days

Required Documents

N/A

Procedures to Obtain Service

Submit application through available channels.
Inspection to confirm requirements compliance.
Issuance of electronic Approval, Comments or Rejection after inspection.

Fees

N/A

Customer Type

Business

                  ADSSC01-2 : No Objection for Renewal a Commercial License

Service Description

Through this service commercial facility can obtain No Objection for License renewal of Restaurants and Cafes, Laundry Services and Vehicle-Washes

Services Channels

Service Time

7/24

Period

2 working days

Required Documents

N/A

Procedures to Obtain Service

Submit application through available channels
Inspection to confirm requirements compliance.
Issuance of electronic Approval, Comments or Rejection after inspection.

Fees

N/A

Customer Type

Business

                  ADSSC01-3 : No Objection for Amendment for Commercial License

Service Description

Through this service commercial facility can obtain No Objection for Amendment Restaurants and Cafes,  Laundry Services and Vehicle-Washes.

Services Channels

Service Times

7/24

Period

2 working days


Required Documents

N/A

Procedures to Obtain Service

Submit application through available channels
Inspection to confirm requirements compliance.
Issuance of electronic Approval, Comments or Rejection after inspection.

Fees

N/A

Customer Type

Business

                  ADSSC01-4 : No Objection for Cancelation of a Commercial License

Service Description

Through this service commercial facility can obtain No Objection for  license Cancellation of Restaurants and Cafes,  Laundry Services and  Vehicle-Washes

Services Channels

Service Times

7/24

Period

2 working days

Required Documents

N/A

Procedures to Obtain Service

Submit application through available channels
Inspection to confirm requirements compliance.
Issuance of electronic Approval, Comments or Rejection after inspection.

Fees

N/A

Customer Type

Business

ADSSC02 : No-Objection for Projects, Building Permits and Building Demolition

                  ADSSC02-1 : Request for No Objection for Building Completion Certificate

Service Description

Through this service, no objection certificates for building completion can be issued, upon reviewing the approved layouts of the Sewerage Network as per Built drawings.

Services Channels

Service Times

7/24

Period

2 working days

Required Documents

Submit application with required documents through available channels.
Inspect the site.
Issue electronic approval/ Rejection/comments.

Procedures to Obtain Service

Submit application with required documents through available channels.
Inspect the site.
Issue electronic approval/ Rejection/comments.

Fees

N/A

Customer Type

Individual
Business
Government

                  ADSSC02-2 : Request for No Objection for Building Permit

Service Description

The customer obtains a no-objection from the Abu Dhabi Sewerage Services Company to issue a building permit through this service.

Services Channels

Service Time

7/24

Period

2 working days

Required Documents

New Final Site Plan for the plot from the Municipality for no more than 6 months.

Procedures to Obtain Service

Submit the application with the required documents through the available channels
Reviewing the application by the concerned technician
Forward the request to the relevant department for feedback (if needed)
Issuing Approval-Rejection-Comments Electronically

Fees

N/A

Customer Type

Individual
Business
Government


                  ADSSC02-3 : Request for No Objection for Demolition Building Permit

Service Description

The customer obtains a no-objection from the Abu Dhabi Sewerage Services Company to issue a building permit through this service.

Services Channels

Service Time

7/24

Period

2 working days

Required Documents

New Final Site Plan for the plot from the Municipality for no more than 6 months
Undertaking letter from the assigned demolition contractor not to damage sewerage services during demolition
A letter from the owner that the building is vacant of residents

Procedures to Obtain Service

Submit the application with the required documents through the available channels
Reviewing the application by the concerned technician
Forward the request to the relevant department for feedback (if needed)
Site inspection and disconnect the sewerage services 
Issuing Approval-Rejection-Comments Electronically

Fees

N/A

Customer Type

Individual
Business
Government

                  ADSSC02-4 : Request for No Objection for Tower Crane Permit

Service Description

Through this service, the customer obtains a no-objection from Abu Dhabi Sewerage Services Company to install the tower crane after ensuring no sewerage services on-site to start the construction works.

Services Channels

Service Times

7/24

Period

2 working days

Required Documents

New Final Site Plan for the plot from the Municipality for no more than 6 months
Undertaking letter from the assigned contractor.
A drawing that shows the tower crane location with the related dimensions stamped by the assigned contractor and consultant.

Procedures to Obtain Service

Submit the application with the required documents through the available channels
Reviewing the application by the concerned technician
Forward the request to the relevant department for feedback (if needed)
Issuing-Approval-Conditional Approval-Rejection-Comments Electronically

Fees

N/A

Customer Type

Individual
Business
Government

                  ADSSC02-5 : Request for No Objection for Basement Extension

Service Description

Through this service, the customer obtains a no-objection from the Abu Dhabi Sewerage Services Company to approve the basement extension subject to that there is no conflict with the sewage services

Services Channels

Service Times

7/24

Period

2 working days

Required Documents

New Final Site Plan for the plot from the Municipality for no more than 6 months
The proposed drawing for the basement extension from the municipality (does not exceed 6 months)

Procedures to Obtain Service

Submit the application with the required documents through the available channels
Reviewing the application by the concerned technician
Forward the request to the relevant department for feedback (if needed)
Issuing-Approval-Conditional Approval-Rejection-Comments Electronically

Fees

N/A

Customer Type

Individual
Business
Government

                  ADSSC02-6 : Request for No Objection for Canopy Works

Service Description


Through this service, the customer obtains a no-objection from the Abu Dhabi Sewerage Services Company to install the canopy outside the plot after ensuring no sewerage services on-site.

Services Channels

Service Times

7/24

Period


2 working days

Required Documents

New Final Site Plan for the plot from the Municipality for no more than 6 months
The proposed drawing for location of canopies from Municipality
Undertaking letter from the assigned contractor

Procedures to Obtain Service

Submit the application with the required documents through the available channels
Reviewing the application by the concerned technician
Forward the request to the relevant department for feedback (if needed)
Issuing-Approval-Conditional Approval-Rejection-Comments Electronically

Fees

N/A

Customer Type

Individual
Business
Government

                  ADSSC02-7 : Request for No Objection for the Construction Project Works

Service Description

Through this service, the customer obtains a no-objection from the Abu Dhabi Sewerage Services Company to start the work related to the project

Services Channels

Service Times


7/24

Period

2 working days

Required Documents

Undertaking letter from the assigned contractor
A clear drawing of the project showing the nature and location of the project in PDF format
Project Drawing in AutoCAD file format - WGS84 Zone 40
New Final Site Plan for the plot from the Municipality for no more than 6 months, showing the dimensions of the plot and the neighboring plots (if any)
Method of statement stamped by the assigned contractor and consultant (if any)
Profile/cross-section drawing showing the location of the project with/to sewage services in case the project conflicts with sewage services (if any)

Procedures to Obtain Service

Submit the application with the required documents through the available channels
Reviewing the application by the concerned technician
Forward the request to the relevant department for feedback (if needed)
Issuing-Approval-Conditional Approval-Rejection-Comments Electronically

Fees

N/A

Customer Type

Business
Government

ADSSC03 : Connection to Sewerage Network

                  ADSSC03-1 : Request for Sewerage Connection Point Details

Service Description

Through this service, you can obtain the sewerage connection point drawing/scheme for the plot

Services Channels

Service Times

7/24

Period

2 working days

Required Documents

New Final Site Plan for the plot from the Municipality for no more than 6 months
The approval of the Abu Dhabi Sewerage Services Company of the basement extension or a letter from the assigned consultant stating that this project does not contain an extension to the basement outside the plot limits (for commercial plots)

Procedures to Obtain Service

Submit the application with the required documents through the available channels
Receive the approval or rejection with comment electronically

Fees

N/A

Customer Type

Individual
Business
Government

                  ADSSC03-2 : Request the Connection of a Temporary Sewerage Line

Service Description

Through this service, you can obtain approval to temporarily connect the projects under construction to the sewage network during the project's duration.

Services Channels

Service Times

7/24

Period

2 working days

Required documents

New Final Site Plan for the plot from the Municipality for no more than 6 months 
A copy of building permit.
Undertaking letter from assigned Contractor.
Method Statement for temporary connection stamped by assigned contractor and consultant.   
Shop drawing for temporary sewer connection stamped by Contractor and Consultant.
Architectural drawings approved by Municipality and stamped by the consultant including project layout & ground floor (basement drawing for commercial plots)
Sewerage Services layout

Procedures to obtain service

Submit the application with the required documents through the available channels
Receive approval or rejection notice with comment electronically  

Fees

N/A

Customer type

Individual
Business
Government

                  ADSSC03-3 : Request for Shop Drawings Sewerage Services Approval for the Internal Sewage Network of the Plot

Service Description

Through this service, the customer obtains the sewerage shop drawing approval for the project's internal network to be connected to the external sewage network.

Services Channels

Service Times

7/24

Period

2 working days

Required documents

New Final Site Plan for the plot from the Municipality for no more than 6 months 
Architectural drawings approved by Municipality including project layout & ground floor (basement drawing for commercial plots)
Sewerage drawings stamped by assigned consultant.
Flow calculations for development & investment projects.
Valid external sewerage route approval from Municipality (if any)
Sewer service layout or NOC.

Procedures to obtain service

Submit the application with the required documents through the available channels
Reviewing the application by the concerned technician
Forward the request to the relevant department for feedback (if needed)
Issuing Approval-Rejection-Comments Electronically


Fees

N/A

Customer type

Individual
Business
Government

                  ADSSC03-4 : Request for External Sewerage Route Approval

Service Description

Through this service, the customer obtains the approval of the proposed external sewage route after obtaining the municipality's approval.

Services Channels

Service Times

7/24

Period

2 working days

Required Documents

New Final Site Plan for the plot from the Municipality for no more than 6 months 
Architectural drawings approved by Municipality including project layout & ground floor (basement drawing for commercial plots)
Sewerage drawings stamped by assigned consultant.
Auto CAD file WGS-84(DWG) according to the proposed external sewage route (requirement of AD Municipality)
Sewerage Services layout.
No Error Reports - AutoCAD Files.

Procedures to Obtain Service

Submit the application with the required documents through the available channels
Receive approval or rejection notice with comment electronically

Fees

N/A

Customer Type

Individual
Business
Government

ADSSC04 : No Objection to Plot Extension and Creating New Plots

                  ADSSC04-1 : Request for No Objection for Extending Plot Area

Service Description

Through this service, the customer obtains a no-objection from the Abu Dhabi Sewerage Services Company to plot extension subject to there are no sewerage services in the proposed extension.

Services Channels

Services Time

7/24

Period

2 working days

Required Documents

New Final Site Plan for the plot from the Municipality for no more than 6 months.
Proposal site plan from Municipality.

Procedures to Obtain Service

Submit the application with the required documents through the available channels.
Receive approval or rejection notice with comment electronically.

Fees

N/A

Customer Type

Individual
Business
Government

                  ADSSC04-2 : Request for Creation a New Plot

Service Description

Through this service, the customer obtains a no-objection from Abu Dhabi Sewerage Services Company to create a new plot after ensuring that the plot limits do not conflict with sewage services.

Services Channels

Service Times

7/24

Period

2 working days

Required Documents

Proposal site plan from Municipality

Procedures to Obtain Service

Submit the application with the required documents through the available channels.
Receive approval or rejection notice with comment electronically.

Fees

N/A

Customer Type

Individual
Business 
Government

ADSSC05 : Establishing the Sewerage Connection Points

                  ADSSC05-1 : Request for Creation of a New Sewerage Connection Point

Service Description

Through this service, you can obtain approval from the Abu Dhabi Sewerage Services Company to create a new sewage connection point or a new sewage connection port for the plot that does not have a sewage connection point to serve it with the availability of a sewage network in the area.

Services Channels

Service Times

7/24

Period

23 working days

Required Documents

New Final Site Plan for the plot from the Municipality for no more than 6 months.
Approved Sewerage Drawing from ADSSC (only in Al Ain City).
Basement extension Drawing from municipality for commercial plots.
Drawing showing the new port or backdrop location/ new manhole location on the existing sewerage line stamped by the assigned. Contractor. (if any).
Method of statement with cross section drawing stamped by the assigned Contractor (if any).


Procedures to Obtain Service

Submit the application with the required documents through the available channels.
Receive approval or rejection notice with comment electronically.

Fees

N/A

Customer Type

Individual
Business
Government

ADSSC06 : The Permits of the Sewerage Tankers Discharge

                  ADSSC06-1 : Request Discharge Permit for Sewerage Tanker

Service Description

Through this service, you can obtain a permit for discharging the sewerage tankers in the discharge points of Abu Dhabi Services Company

Service Channels

Service Times

7/24

Period

2 working days

Required Documents

Valid copy of the car ownership.
Copy of “ABER” card from Waste Management Centre.
Valid copy of the driving license.
Undertaking letter. 
Valid copy of the driver labor card.
Picture of the vehicle from four sides.
Copy of the commercial license.

Procedures to Obtain Service

Submit application with required documents through available channels.
Inspect the tanker.
Receive approval or rejection notice with comment electronically.

Fees

N/A

Customer Type

Business

                  ADSSC06-2 : Request to Renew Discharge Permit for Sewerage Tanker

Service Description

Through this service, you can renew a permit for discharging the sewerage tankers in the discharge points of Abu Dhabi Sewerage Services Company

Service Channels

Service Times

7/24

Period

2 working days

Required Documents

Valid copy of the car ownership.
Copy of “ABER” card from Waste Management Centre.
Valid copy of the driving license.
Undertaking letter.
Valid copy of the driver labor card.
Picture of the vehicle from four sides.
Copy of the commercial license.

Procedures to Obtain Service

Submit application with required documents through available channels.
Inspect the tanker.
Receive approval or rejection notice with comment electronically.

Fees

N/A

Customer Type

Business

ADSSC07 : Site Verification by in-Field Inspection

                  ADSSC07-1 : Site Inspection Request

Service Description

Through this service, you can request approval to visit the site according to the requirements of the application.

Services Channels

Service Times

7/24

Period

2 working days

Required Documents

Request letter explaining purpose of the inspection.
New Final Site Plan for the plot from the Municipality for no more than 6 months.

Procedures to Obtain Service

Submit the application with the required documents through the available channels.
Receive approval or rejection notice with comment electronically.

Fees

N/A

Customer Type

Individual
Business
Government

ADSSC08 : Sewerage Drawings and Geographic Data

                  ADSSC08-1 : Request for Sewerage GIS Drawings and Data

Service Description

Through this service, you can obtain approval from Abu Dhabi Sewerage Services Company to provide sewage drawing and geographical data in the required project area.

Services Channels

Service Times

7/24

Period

2 working days

Required Documents

Request Letter for Sewage GIS drawings and data mentioned project location.
Award letter for the assigned Contractor / Consultant.
A clear drawing of the project showing the nature and location of the project in PDF format.
Project Drawing in AutoCAD file format - WGS84 Zone 40.
Acknowledgment to keep the information confidential and not to use it in another project (when requesting sewerage geographical data in digital form).

Procedures to Obtain Service

Submit the application with the required documents through the available channels.
Receive approval or rejection notice with comment electronically.

Fees

N/A

Customer Type

Individual
Business
Government

ADSSC09 : Trade Effluent Consents

                  ADSSC09-1 : Request Consent to Discharge Trade Effluent

Service Description

Through this service, you can apply for new consent to discharge non-domestic wastewater such as Factories, Commercial entities, Hospitals and Laboratories except the pre-defined low-risk categories like restaurants, cafes, laundries and car wash centers.

Service Channels

Service Times

7/24

Period

15 working days

Required Documents

Valid Industrial/commercial license.
Recent Water bills (at least 3 months).
Drainage layout and connection points.
Process flow diagram of the operations.
Process flow diagram of  Trade Effluent pre-treatment unit.
MSDS of the stored and used liquid chemicals.
Analysis report of Trade Effluent sample as per ADSSC standards.

Service process

Submit application with required documents through available channels.
Site inspection. 
Issue electronic conditional approval/ Rejection notice with Comments.

Fees

N/A

Customer Type

Business
Government

ADSSC10 : Modifying the Existing Sewerage Network

                  ADSSC10-1 : Request for Modification of the Sewerage Manhole Level

Service Description

Through this service, you can obtain approval from Abu Dhabi Sewerage Services Company to modify the level of sewage manhole located outside the limits of the plot.

Service Times

7/24

Services Channels

Period

23 working days

Required Documents

New Final Site Plan for the plot from the Municipality for no more than 6 months 
Drawing showing the location of the manhole to be modified.
Sewer services layout.
Method statement of the work stamped by assigned Consultant and Contractor (if any)
Cross-section drawing of the manhole to be modified (if any).

Procedures to Obtain Service

Submit the application with the required documents through the available channels.
Receive approval or rejection notice with comment electronically.

Fees

N/A

Customer Type

Individual
Business
Government

                  ADSSC10-2 : Request for Diverting Sewerage Services

Service Description

Through this service, you can obtain the cost need of diversion of conflicting sewage services from the Abu Dhabi Sewerage Services Company.

Services Channels

Service Times

7/24

Period

23 working days

Required Documents

  • A request letter from the owner stating the desire to divert the sewage services, with the responsibility of the costs of diversion conflicting services.
  • New Final Site Plan for the plot from the Municipality for no more than 6 months.
  • Proposal site plan or basement extension from municipality. (if any).
  • A copy of the owner's valid ID.

Procedures to Obtain Service

Submit the application with the required documents through the available channels.
Receive cost notification or rejection with comment electronically.

Fees


N/A

Customer type

Individual
Business
Government

ADSSC11 : Customer Care

                  ADSSC11-1 : Sewerage Maintenance Request

Service Description

Through this service, Customers’ requests are received through CRM Application owned by Abu Dhabi Government Contact Center  for requesting the following services: treatment Odor Smell, Blockages, overflows and the request of the sewerage tanks - and Service Request through Customer Service Centers

Services Channels

Customer Relationships Management - 800555

Service Times

7/24

Period


3 Hours

Required Documents

N/A

Procedures to obtain service

Submit application through available channels.
Receive response about the application.
Receive the requested service.

Fees

N/A

Customer type

Individual
Business
Government

                  ADSSC11-2 : Submitting a Suggestion

Service Description

Through this service, Customer Suggestion is received through CRM Application owned by AD Government Contact Center.

Services Channels

Customer Relationships Management - 800555

Service Times

7/24

Period

3 Hours

Required Documents

N/A

Procedures to Obtain Service

Submit the suggestion through available channels.
Analyzing the case.
Create a request through CRM system.
Transfer the case to the concerned department.
Application processing. 
Receive application feedback and notify the customer.

Fees

N/A

Customer Type

Individual
Business
Government

                  ADSSC11-3 : Information Request

Service Description

Through this service, Customers Information Request is received through CRM application owned by AD Contact Center and respond to it form the first call by the call center repetitive

Services Channels

Customer Relationships Management - 800555

Service Times

7/24

Period

3 Hours

Required Documents

N/A

Procedures to obtain service

Submitting an Information Request by contacting Abu Dhabi Government Contact Center and respond to it from the first call by the call center representative. 
In the absence of information in the knowledge Management, the case shall be assigned to  ADSSC.
Information Request received through CRM application.
Transfer the case to the concerned Department.
Receive the resolution and close the case. 
Update the customers with the resolution by AD Government Contact Center.


Fees

N/A

Customer Type

Individual
Business
Government

                  ADSSC11-4: Submitting a Compliment

Service Description

Through this service, Customer Compliment is received through CRM Application owned by AD Government Contact Center.

Services Channels

Customer Relationships Management - 800555

Service Times

7/24

Period

3 Hours

Required Documents

N/A

Procedures to Obtain Service

Submit the compliment through available channels. 
Analyzing the case.
Create a request through CRM system.
Transfer the case to the concerned department.
Application processing.
Receive application feedback and notify the customer.

Fees

N/A

Customer Type

Individual
Business
Government

                  ADSSC11-5 : Submitting a Complaint

Service Description

Through this service, Customer Complaint is received through CRM Application owned by AD Government Contact Center.

Services Channels

Customer Relationships Management - 800555

Service Times

7/24

Period

3 Hours

Required Documents

N/A

Procedures to Obtain Service

  • Submit the complaint through available channels.
  • Analyzing the case.
  • Create a request through CRM system.
  • Transfer the case to the concerned department.
  • Application processing. 
  • Receive application feedback and notify the customer.

Fees

N/A

Customer type

Individual
Business
Government